Terms of service

Last updated: 5 August 2026

These terms apply when you use www.florenceandamelias.co.uk or buy food, drink or event tickets directly from Florence & Amelia's Limited through our Shopify store or linked Lightspeed Order Anywhere service. Additional information shown for a particular product, event or at checkout also forms part of the contract.

Nothing in these terms excludes or limits rights that cannot lawfully be excluded, including your rights under the Consumer Rights Act 2015.

1. About us

Florence & Amelia's Limited is a company registered in England and Wales under company number 12502288.

Trading address: 17 Corporation Street, Stalybridge, SK15 2JL, United Kingdom
Email: info@florenceandamelias.co.uk
Telephone: 0161 637 1830
VAT number: GB342561219

2. Our online services

Shopify hosts our main website and online store. Lightspeed provides our point-of-sale system, Order Anywhere ordering and online payment services. simpleERB provides our table-booking service. Although these providers supply technology, your contract for our food, drink, tickets and hospitality services is with Florence & Amelia's Limited.

A third-party service may also present its own terms or privacy notice for its platform or independent processing. Please read those terms when prompted.

3. Eligibility and information you provide

You must provide accurate contact, delivery, attendee and payment information and keep it up to date until the order or booking is complete. You must be authorised to use the payment method supplied.

You must be aged 18 or over to order alcohol. If you provide information or make a booking for another person, including a child, you confirm that you are authorised to do so and are responsible for checking the booking details with them or their parent or guardian as appropriate.

4. Orders and contract formation

Submitting an order is an offer to buy. A contract is formed when we accept the order by sending an acceptance or fulfilment confirmation, or when we begin preparing or supplying it, whichever happens first. An automated acknowledgement only confirms that we received the request and does not necessarily mean it has been accepted.

We may decline or cancel an order before acceptance if, for example, an item or event is unavailable, payment is not authorised, information is incorrect, a pricing error is obvious, delivery is outside our area, age requirements are not met, or fulfilling the order would breach the law or our premises licence. If payment has already been taken, we will provide an appropriate refund.

5. Products, menus and availability

Products, menus, performers, workshop content and event details are described as accurately as reasonably possible. Images are illustrative, and presentation or packaging may vary. Availability is not guaranteed until we accept the order.

We may make reasonable substitutions where an ingredient or pre-packaged item becomes unavailable. We will not make a substitution that materially changes the order without contacting you where reasonably possible. You may reject a material substitution and receive an appropriate refund.

6. Allergies and dietary requirements

Please review available ingredient and allergen information and tell us about allergies, intolerances and dietary requirements before ordering. Contact us before placing an order if you need to discuss a serious allergy.

We will take reasonable care when handling a disclosed requirement, but our kitchen handles multiple allergens and we cannot promise a completely allergen-free environment. We will never exclude liability where it would be unlawful to do so. Dietary requests are not accepted until we confirm that we can accommodate them.

7. Prices and payment

Prices are in pounds sterling and include VAT where applicable. Delivery charges and the total price are shown before payment. We may change future prices at any time, but this will not change an accepted order unless you agree to amend it.

Online payment is taken through the payment service offered at checkout. If a price is clearly wrong and could reasonably have been recognised as an error, we may cancel before supply and refund any amount paid.

8. Local delivery and collection

We deliver only within SK14, SK15 and SK16. Local delivery costs £5, has a £10 minimum order and is available no earlier than the next day, subject to availability. Collection is free and available no earlier than the next day. Full arrangements are in our Shipping Policy.

You are responsible for giving a correct address, postcode, telephone number and access instructions and for ensuring that someone can receive the order. Risk in the products passes to you when they are collected or delivered to the agreed recipient or safe recipient authorised by you, except that alcohol will not be left unattended.

9. Alcohol

Alcohol is sold only to people aged 18 or over and in accordance with our premises licence. By ordering alcohol, you confirm that you are at least 18 and that an adult will receive it.

We operate age-verification procedures and may request valid photographic identification at collection or delivery. We may refuse to supply alcohol if age cannot be verified, the intended recipient appears intoxicated, we suspect a proxy purchase for someone under 18, or supply would otherwise breach the law or our licence.

10. Event tickets

Tickets are valid only for the event, date, time, admission type and number of attendees stated in the confirmation. Please check the details promptly and tell us about an error.

You are responsible for complying with reasonable venue rules and supervising children in your care. We may refuse admission or require someone to leave where reasonably necessary for safety, licensing compliance, serious disruption, abusive behaviour or the protection of staff and guests. No refund is due where exclusion results from that person's serious misconduct, subject always to applicable law.

Performers, timings and activities may occasionally change. If we cancel an event or make a material change, we will contact the lead booker and offer the remedies described in our Refund Policy.

11. Cancellations and refunds

Food and drink orders for collection or local delivery may be cancelled before 9:00 am on the fulfilment day. Event tickets may be cancelled at least 7 clear calendar days before the event. Perishable goods and leisure services supplied on a specific date do not generally have the standard 14-day change-of-mind cancellation right that applies to many distance contracts.

Full terms, including missed collections and faulty or incorrect orders, are in our Refund Policy. That policy forms part of these terms.

12. Website use

You may use our website only for lawful personal or business enquiries. You must not interfere with its security or operation, introduce malicious code, attempt unauthorised access, scrape it in a way that places an unreasonable load on the service, or use its content unlawfully.

We may suspend access where reasonably necessary for security, maintenance, legal compliance or misuse. We do not promise that the website or a third-party platform will always be uninterrupted, but this does not affect an accepted order or your statutory remedies.

13. Intellectual property

The website and its text, photographs, graphics, branding and other content are owned by us or used with permission. You may view and make a copy for personal use or to keep a record of a transaction. You may not commercially reproduce, modify or distribute the content without permission, except where the law allows.

14. Our responsibility

We are responsible for foreseeable loss or damage caused by our breach of these terms or failure to use reasonable care and skill. We are not responsible for loss that was not reasonably foreseeable when the contract was formed or for business losses arising from a consumer purchase.

Nothing excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, defective products where liability cannot lawfully be excluded, breach of your statutory rights, or any other liability that the law does not allow us to exclude.

We are not responsible for delay or failure caused by events genuinely outside our reasonable control, but we will take reasonable steps to minimise the effect, contact you where appropriate, and provide any cancellation or refund right required by law.

15. Personal information

We handle personal information as described in our Privacy Policy. Please also review the privacy information presented by any third-party platform you choose to use.

16. Changes to these terms

We may update these terms for future use of the website and future orders. The terms in force when we accept an order normally govern that contract. A later change will not remove rights under an existing contract unless the law requires it or you agree.

17. General legal terms

If a court finds part of these terms unlawful or unenforceable, the remaining terms continue to apply. A delay in enforcing a right does not waive it. These terms are between you and us; no other person has a right to enforce them except a lawful successor.

These terms and our contracts are governed by the law of England and Wales. If you are a consumer living elsewhere in the United Kingdom, you keep any mandatory protections of your home jurisdiction and may bring proceedings in the courts available to you under applicable law.

18. Contact and complaints

Email: info@florenceandamelias.co.uk
Telephone: 0161 637 1830
Address: Florence & Amelia's Limited, 17 Corporation Street, Stalybridge, SK15 2JL, United Kingdom